Patient Scheduling and Minimizing No Shows - Phone Consultation Part 2

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In this week’s episode Jeff Richmond shares his insight on the topic, How to Optimize Patient Scheduling and Minimize No Shows and how following a high standard for answering calls at your practice could improve the performance of your practice and help you and your practice to schedule more appointments and have 0% no shows.

Key Points

Recap of Episode 1
What are the questions a patient could have before booking a consultation
Throughout the call 1-4 attempts to close
Trying a few times before a booking
Throughout the call build their confidence and guide them
How to deal with hesitating Patients and give them the assurance
Common questions patients have
Sending additional information or follow up information
When & how to re-engage with the patient after the initial call
Choice, Scarcity & Urgency
Different ways to share the available days & time with the Patient
Appointment reminders
Consult Fees – $125 credited
No Show Policy. Credit Card to hold the time $75
Consultation Fee – How & Why
Importance of allocating administrative time as a Doctor or Surgeon
Time allocation vs Revenue generation
Unsuccessful close – send info, complimentary program, open house or online event. Continued Engagement- Telephone and Digital
No Show policy and No Show Fee
How to communicate the No show policy to your patients
How to Minimize no shows
The difference between highly successful practices vs other practices
Being an ambassador for your practice on the phone
Closure